Dear Customers and Potential Customers,
I'm happy to say that we are making good progress on our shipping times!
60% - shipped in 24 business hours
7% - shipped in 48 business hours
12% - shipped in 3 business days
10% - shipped in 4 business days
11% - longer than 5 business days
Expected production times:
70% - shipped within 1 business day
20% - shipped within 4 business days
5% - longer than 5 business days
Again, everyone at Dearborn Denim is extremely thankful for your support 🙏 and patience as we figure out denim - in the states.
Best,
Rob
Questions About Rewards
HOW DO I PARTICIPATE?
Joining is easy! Just Create An Account. What’s it take to create an account? Just your name and email. That’s it. Once your account’s created you'll be given a unique referral URL (link). When you share your referral link with friends and family, they get $10 off their order and you get 1,000 points. Per person! But that’s just one way to earn points.
HOW DO I EARN POINTS?
All sorts of ways! Create your account for 200 right off the bat. Like/Share on Facebook. Follow us on Instagram. Buy jeans (2 points for every dollar spent). Refer Friends. Spend $100. Place 5 orders. Aside from those, we’ll be running spontaneous promotions, so be sure to subscribe to our newsletter and stay in the know.
WHAT CAN I CASH IN MY POINTS FOR?
You can easily cash in your points anytime for money off your next purchase.
WHERE DO I CASH IN MY POINTS?
Either at the bottom of your account page or at the bottom of the “Get Rewards” page. How much? That’s up to you. You can earn enough to have your entire order paid for!
HOW DO I CHECK MY POINTS BALANCE?
You can check your up-to-date points balance on your account page.
DOES IT COST ANYTHING TO START EARNING POINTS?
Absolutely not! Well, except a name and email... so we know who to give points to. Aside from that, our rewards program is (and always will be) 100% free. Create Your Account to get started.
HOW LONG DOES IT TAKE FOR POINTS TO SHOW IN MY ACCOUNT?
Your points should instantly update once you complete a promotion!
DO MY POINTS EXPIRE?
Nope! Your points will never expire.
WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's run through an example: say you spent $50 towards a 'spend $100, earn 100 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 - it's just like you hadn't bought the item in the first place.
HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY REWARDS?
Our team is ready and waiting to answer your questions. Just shoot us a message on our contact page. PS make sure to choose “I have a question about my rewards” dropdown on our contact form.
WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.
TEMPORARY: This run of black denim is imported
I can't stress enough - this is a temporary set back, not a direction we see ourselves going in the future.
What happened? I ran into an issue sourcing our American black over black stretch denim, which left us unable to replenish our stock. There simply wasn’t any out there for me to purchase.
This left us with a truly tough decision ... Do we discontinue our black denim line? Or temporarily use imported fabric? We’ve decided on the latter. The fabric's great - picked it straight up from the L.A. design district, but it is imported.
Just like there aren’t many (actual) American apparel manufacturers out there anymore, there isn’t much American made denim floating around either. Once we're able to source American made black over black denim, I will be on it!
Please accept our deepest apologies - we truly appreciate your patience and support as we figure out this short term issue.
Best,
Rob
