Orders usually ship within 24 weekday hours of ordering. Your order ships directly from our sewing floor, not a drop shipper or warehouse. Some orders may be delayed due to a temporary shortage of a specific style or size. Rest assured we will be working hard to get those items through production and on their way to you as fast as possible.
All products are shipped USPS priority mail. Please allow 1-3 business days for your shipment to arrive after receiving notice that your order has shipped.
We offer free exchanges to ensure you get the right fit. To qualify for free shipping, exchanges must be made within 30 days of receiving your order. Exchanges must be unwashed, unworn and complete with tags. We will ship the exchange item to you as soon as possible. Inside the exchange package will be a prepaid return envelope for the item you wish to return. Please drop off the return package within 5 business days of receiving your exchange.
Returned items must be unwashed, unworn and complete with tags. Returns requests must be made within 30 days of receiving your order. Refunds will be sent to the payment method used to process your order. Cost of return shipping restocking will be deducted from your refund, $7 per order.
How to Return:
To make a return you must have your order number, which can be found on your order confirmation email, as well the email you used to make the purchase.
We will email you a return slip and prepaid packaging label as soon as possible. Please package the item you are returning along with the return slip and seal the package. Drop off the return package with postage clearly visible at your local post office within 5 business days of receiving your return labels.
To begin the return process click here!
We will begin processing your refund once we have received the return.
Shipping is delayed due to much higher than anticipated order volume over the holiday weekend.
Expect shipping delays of 5 to 10 business days for jeans. Our apologies for the inconvenience.
We are working hard to get caught up as quickly as possible.
Belts and gift cards are still shipping within standard times.
Joining is easy! Just Create An Account. What’s it take to create an account? Just your name and email. That’s it. Once your account’s created you'll be given a unique referral URL (link). When you share your referral link with friends and family, they get $10 off their order and you get 1,000 points. Per person! But that’s just one way to earn points.
All sorts of ways! Create your account for 200 right off the bat. Like/Share on Facebook. Follow us on Instagram. Buy jeans (2 points for every dollar spent). Refer Friends. Spend $100. Place 5 orders. Aside from those, we’ll be running spontaneous promotions, so be sure to subscribe to our newsletter and stay in the know.
You can easily cash in your points anytime for money off your next purchase.
You can check your up-to-date points balance on your account page.
Absolutely not! Well, except a name and email... so we know who to give points to. Aside from that, our rewards program is (and always will be) 100% free. Create Your Account to get started.
Your points should instantly update once you complete a promotion!
Nope! Your points will never expire.
When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing? Let's run through an example: say you spent $50 towards a 'spend $100, earn 100 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 - it's just like you hadn't bought the item in the first place.
Our team is ready and waiting to answer your questions. Just shoot us a message on our contact page. PS make sure to choose “I have a question about my rewards” dropdown on our contact form.
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.