Shipping, Returns & Exchanges

Shipping Information

All orders placed before 2pm ship same day when in stock. If we are out of inventory for a specific size and style be assured we are working hard to get them sewn and shipped as fast as possible.

Note: Due to high demand shipping is experiencing significant delays on some orders. We are expanding production to meet demand as fast as possible. 

All products are shipped USPS priority mail. Please allow 2-3 business days for your shipment to arrive.

Easy Returns & Exchanges

Exchanges

We offer free exchanges to ensure you get the right fit. To qualify for free shipping, exchanges must be made within 30 days of receiving your order.

Begin your exchange here

Returns

Returned items must be unwashed, unworn and complete with tags. Returns requests must be made within 30 days of receiving your order.

How to Return:

To make a return you must have your order number, which can be found on your order confirmation email, as well the email you used to make the purchase.

We will email you a return slip and prepaid packaging label as soon as possible. Please package the item you are returning along with the return slip and seal the package. Drop off the return package with postage clearly visible at your local post office within 5 business days of receiving your return labels. 

To begin the return process click here!

We will begin processing your refund once we have received the return.

Get My Size

Dear Customers and Potential Customers,

I'm happy to say that we are making good progress on our shipping times!

60% - shipped in 24 business hours
7% - shipped in 48 business hours
12% - shipped in 3 business days
10% - shipped in 4 business days
11% - longer than 5 business days

Expected production times:

70% - shipped within 1 business day
20% - shipped within 4 business days
5% - longer than 5 business days

Again, everyone at Dearborn Denim is extremely thankful for your support 🙏 and patience as we figure out denim - in the states.

Best,
Rob

Questions About Rewards
HOW DO I PARTICIPATE?

Joining is easy! Just Create An Account. What’s it take to create an account? Just your name and email. That’s it. Once your account’s created you'll be given a unique referral URL (link). When you share your referral link with friends and family, they get $10 off their order and you get 1,000 points. Per person! But that’s just one way to earn points.



HOW DO I EARN POINTS?

All sorts of ways! Create your account for 200 right off the bat. Like/Share on Facebook. Follow us on Instagram. Buy jeans (2 points for every dollar spent). Refer Friends. Spend $100. Place 5 orders. Aside from those, we’ll be running spontaneous promotions, so be sure to subscribe to our newsletter and stay in the know.



WHAT CAN I CASH IN MY POINTS FOR?

You can easily cash in your points anytime for money off your next purchase.



WHERE DO I CASH IN MY POINTS?

Either at the bottom of your account page or at the bottom of the “Get Rewards” page. How much? That’s up to you. You can earn enough to have your entire order paid for!



HOW DO I CHECK MY POINTS BALANCE?

You can check your up-to-date points balance on your account page.



DOES IT COST ANYTHING TO START EARNING POINTS?

Absolutely not! Well, except a name and email... so we know who to give points to. Aside from that, our rewards program is (and always will be) 100% free. Create Your Account to get started.



HOW LONG DOES IT TAKE FOR POINTS TO SHOW IN MY ACCOUNT?

Your points should instantly update once you complete a promotion!



DO MY POINTS EXPIRE?

Nope! Your points will never expire.



WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing? Let's run through an example: say you spent $50 towards a 'spend $100, earn 100 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 - it's just like you hadn't bought the item in the first place.



HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY REWARDS?

Our team is ready and waiting to answer your questions. Just shoot us a message on our contact page. PS make sure to choose “I have a question about my rewards” dropdown on our contact form.



WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

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