Frequently Asked Questions
Do you have an ambassador program?
You can apply to our affiliate/ambassador program here.
We love working with creators of all sizes. Reach out and we will get back to you quickly!
Where are your products made?
Dearborn Denim manufactures all our jeans at our family owned and operated Factory at 4901West Arthington St. Chicago IL 60644.
What is the fiber content of your jeans?
Stretch Denim: 92% cotton, 7% polyester and 1% spandex
Cotton Denim: 100% cotton
All fabric contents are listed on the product pages.
Will your jeans stretch?
Stretch Denim: Yes, allowing you to move freely -while maintaining your fit, and never stretching out!
Cotton Denim: No, but they do break in beautifully!
How should I wash my jeans?
All of our jeans are preshrunk, if they feel loose do not wash them in an attempt to shrink them! Email us for an exchange!
Always wash jeans in cold water.
Hot water opens up the fibers in your denim, where color can be more easily washed away. Cold water helps the fibers stay closed, keeping the dye inside. Washing in cold water can extend the life of all your clothes—not just your jeans.
How can I keep my jeans from ‘bleeding’ color?
Dark indigo washed denims can sometimes rub off on skin, furniture, other clothes, etc... this issue is commonly referred to a "crocking".
Couple suggestions for avoiding color transfer:
1) A cold water wash with no other clothing with the denim turned inside out.
2) Adding 1 cup of vinegar to the cold water wash or cold water soak, if that is preferred. * This step can also be applied to black denim that may have a lingering sulphur smell.
I live outside the United State... can you ship to me?
Unfortunately, we are not doing international shipping at this time — this may change in the distant future.
My package is stuck in the mail... can you help?
We offer shipping insurance for $2.00. If you purchase shipping insurance we will replace lost or stolen items.
If you did not purchase shipping insurance Dearborn Denim is not responsible for lost, stolen or damaged in transit items.
* If you have not purchased our Shipping Insurance, we can get you in touch with the post offices “find my package” resource.
We also suggest contacting your local USPS office.
What is your policy?
Timing: must be made within 14 days of shipping
Products: must be unwashed, unworn, free of odor or any condition that would prevent the item from being sold as new.
No Returns or Exchanges: Clearance/Final Sale items, underwear (due to sanitary reasons)
I purchased and made several exchange, but nothing worked... what happens then?
Exchanges are free! Even If you need multiple exchanges to get the right fit, you are only charged for your original order.
If you can’t find the right fit after exchanging you are able to return all items as a return, which will result in the $7.50 restocking fee — associated with a typical return.
How can i reach you?
There is a widget at the bottom right on our website where an agent can be reached from 9am-5pm, M-F.
Head over our Contact Us page or email us directly (info@dearborndenim.com), Monday through Friday, please allow up to 24-48 hours for response.
If you live in Chicago, orders, returns and exchanges can be dealt with directly at one of our store locations.